Interacting With Us on Social Media

This document explains how the Indian Residential Schools Adjudication Secretariat (IRSAS) interacts with the public on social media platforms.

IRSAS on Twitter

The Secretariat currently uses English and French Twitter accounts:

We use our Twitter accounts as alternative methods of sharing content posted on our website. By following our Twitter accounts you can expect to see information about the programs and services we provide.

You should expect to see new content weekly. While we understand the Internet is a 24/7 medium, and your comments are welcome at any time, our accounts are not monitored 24/7.

We aim to update and monitor our Twitter accounts during regular office hours; Monday to Friday 9:00 to 5:00pm Eastern Standard Time. Therefore comments submitted after hours or on weekends will be read and responded to accordingly. IRSAS’ Twitter accounts are subject to downtime that may be beyond IRSAS’ control. We accept no responsibility for Twitter networks becoming unresponsive or unavailable.

In the event that our Twitter channels are unavailable or unresponsive, you may access IRSAS-related content on our website.

Our decision to "follow" another Twitter account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking to) content from another user.

IRSAS may retweet news and links that we believe are relevant to the work we do in fulfilling our mandate. Retweets will only be delivered in the language of the original author (in some cases, English or French only). Tweets that we retweet do not necessarily imply endorsement on our part.

We will read comments and participate in discussions when appropriate. We ask that your comments be relevant and respectful. We reserve the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.

We welcome feedback and ideas from all our followers. All @Replies and Direct Messages (DMs) will be read and any emerging themes or helpful suggestions will be passed to the relevant people in the Secretariat.

Although we are not able to reply individually to all the messages we receive via Twitter, possible responses to @Replies and Direct Messages will be handled on a case-by-case basis.

Please take note that we cannot engage with users who ask specific questions about Independent Assessment Process (IAP) claims, or mention an IAP claim or claimant. Please address your questions to your lawyer, your Claimant Support Officer, or the IAP Information Line (1- 877-635-2648).

We reserve the right to block users whose Tweets:

  • Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
  • Express racist, hateful, sexist, homophobic, slanderous, insulting, disrespectful, or life-threatening messages;
  • Put forward serious, unproven or inaccurate accusations against individuals or organizations;
  • Are aggressive, coarse, violent, obscene or pornographic;
  • Are offensive, rude or abusive to an individual or an organization;
  • Are not sent by the author or are put forward for advertising purposes;
  • Encourage illegal activity;
  • Contain announcements from labour or political organizations;
  • Are written in a language other than English or French;
  • Are unintelligible or irrelevant;
  • Are repetitive or spam; and
  • Do not, in our opinion, add to the normal flow of the discussion.

In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our Twitter accounts do not necessarily represent the views of the Indian Residential Schools Adjudication Secretariat.

IRSAS on YouTube

The Secretariat currently holds one YouTube account in each official language:

  • English: IRSAS SAPI
  • French: SAPI IRSAS

YouTube serves as an additional mechanism to reach Canadians and is mainly used as an alternative method for accessing videos posted to IRSAS’ web site. Videos displayed on our YouTube channel cover various themes related to the Independent Assessment Process.

Users are invited to subscribe to our channel. The appearance of a YouTube user as a subscriber of our YouTube channels does not imply endorsement of any kind.

We will only take steps to remove or block subscribers if they fail to abide by this Protocol. The Indian Residential Schools Adjudication Secretariat may also report users to YouTube if they do not comply with YouTube's Terms of Service.

IRSAS has disabled commenting and video responses on these accounts at this time.

Subject to the Copyright/Permission to Reproduce section below, IRSAS permits its videos to be embedded on other Web sites by enabling the YouTube embedded player. This feature may be disabled at any time without prior notice by IRSAS. IRSAS will not be responsible for any damage resulting from the disabling of such function.

Accessibility of Social Media Platforms

If you have difficulty accessing content on our social media account, please contact us and we will try to solve the problem or provide you with the information in a different format.

Copyright/Permission to Reproduce

Information that we post is subject to the Copyright Act.


Our social media account is not a Government of Canada website and represents only our presence on third-party service providers.

Official Languages

Many social media platforms have multiple language options and provide instructions on how to set your preferences. The Indian Residential Schools Adjudication Secretariat respects the Official Languages Act and is committed to ensuring that our information of is available in both French and English and that both versions are equal quality.

We reply to comments in the official language in which they are posted. If we think the response is a question of general public interest, we may respond in both official languages.

We may share links that direct users to sites of organizations or other entities that are not subject to the Official Languages Act and available only in the language(s) in which they are written. When content is available in only one language, we make an effort to provide similar content in the other official language.

Questions and Media Requests

For general inquiries, please visit our Contact us

Media Inquiries

Members of the Media are invited to contact us at the following e-mail address:

Telephone: (819) 934-1444 or (613) 851-4587

Business hours (Eastern Time): 8:30 am to 5:00 pm