Oversight Committee Minutes | April 24, 2013 - Montreal, QC
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April 24, 2013 - Montreal, QC
|Mitch Holash||Church Representative|
|David Iverson||Church Representative|
|Kerry OâShea||Claimant counsel representative|
|David Paterson||Claimant Counsel Representative|
|Caroline Clark||Government of Canada Representative|
|Orest Wasarab||Government of Canada representative (alternate)|
|Les Carpenter||Inuit Representative|
|Paul Favel||Assembly of First Nations representative|
|Daniel Ish||Chief Adjudicator|
|Michael Mooney||Court monitor
Crawford Class Action Services
|Dan Shapiro||Deputy Chief Adjudicator; Chair, Technical Subcommittee
present for item 1 and 2 only
|Shelley Trevethan||Executive Director|
|John Trueman||Senior Policy Advisor, Recorder|
1. Introduction: Orest Wasarab
Caroline Clark introduced Orest Wasarab, who attended the meeting as Canadaâs alternate representative in the absence of Line ParĂ©. He is a Senior Resolution Manager with Aboriginal Affairs and Northern Development Canada in Vancouver, where he has worked since 2003. He recently joined the Technical Subcommittee as one of Canadaâs representatives.
2. Report of the Technical Subcommittee
Dan Shapiro reported on the meeting of the Technical Subcommittee held by teleconference on April 12, 2013. The subcommittee proposed adoption of the Incomplete File Resolution procedure by the Oversight Committee.
The purpose of the IFR procedure is to provide assistance in dealing with claims that are not proceeding in the usual way. It proposes a two-step approach with the objective of moving files ahead normally but which, subject to court approval, will provide a means of ending those claims that have no hope of proceeding. Upon completion of the admissions process for new claims, the Adjudication Secretariat will re-dedicate its Admissions Unit as the Case Analysis and Resolution Unit to help deal with these files administratively. If unsuccessful, the case can be referred to a file management adjudicator who can convene teleconferences, establish timelines, obtain undertakings, and take other steps to resolve issues and move the claim ahead.
If this is not successful, the claim can move to step 2, which will require approval of the court and Oversight Direction on its implementation. Step 2 is designed to protect partiesâ rights while empowering an adjudicator to deal with a claim. The adjudicator would have authority, after hearing from the parties, to decide about documents, set the claim for hearing with or without documents, to ask legal counsel to show cause why they should not be removed from the file if the adjudicator finds that counsel is not acting on instructions from the claimant, or to dismiss the claim where there is no realistic prospect of proceeding within a reasonable time. The process includes rights of review and a possibility for reconsideration by the Chief Adjudicator.
Dan Shapiro said that the proposed procedure is the result of considerable negotiation between the parties, who recognized that there had to be a process to support winding up the IAP.
In response to a question, Dan Shapiro said that the court application would likely be filed in the summer.
Committee members discussed the âreconsiderationâ clause in the proposed procedure, and how the deadline for reconsideration applications would be set. It was explained that the infrastructure to hold hearings needed to be in place for a claim to be reconsidered, but it was not possible to know with certainty at this time when the final hearings would take place. The proposed procedure leaves this date to be set by the Oversight Committee.
Decision: The Oversight Committee approved the Incomplete File Resolution procedure as proposed.
3. Approval of minutes
The committee approved the minutes of the February 26, 2013 meeting, with the addition of the letter from Line ParĂ© to Mayo Moran dated April 5, 2013 to be appended to the minutes.
4. Key performance indicators
Shelley Trevethan distributed a two-page document titled âIAP Status Reportâ and discussed her work to provide more focused performance information to the Oversight Committee.
Several members commented that they would like to continue receiving the one-page âIAP stat overview,â which is useful for distribution to constituents.
Shelley Trevethan highlighted some information from the documents:
- About 37,740 applications have been received. The court order regarding Mistassini Hostels was just approved, extending the deadline for those former students to September 2, 2013.
- About 31,000 claims have been admitted, and about 4,544 are still in progress at the admissions stage.
- 16,807 hearings have been held, including over 4,200 in 2012-13, very close to the target of 4,500 per year. Presently, there are insufficient hearing-ready files to meet the target. About 440 a month need to be scheduled to meet the target, taking into account a 13-14% postponement rate, but claimant document production has allowed only 260 hearings per month to be scheduled in April and May 2013, increasing to about 300 in June.
- 20,531 cases have been resolved since implementation of the IAP, leaving about 17,200 in progress. Given historical rates of withdrawal and ineligible claims, about 15,000 more hearings will need to be held.
- Total awards are $1.3 billion, with total compensation including legal fees and disbursements of $1.952 billion.
- The number of self-represented claimants has increased significantly, from 636 a year ago to 2,233 now, or 15.2% of all claimants.
Kerry OâShea asked why claims were being scheduled into September when there is a shortage of hearing-ready files now. Shelley Trevethan said that the normal procedure is to fill the schedule three months in advance, but where the claimant or claimant counsel are not available, a later date will be set. Efficient âblockingâ of hearings in the same location is also an objective, but not at the expense of delay.
- The Adjudication Secretariat still has a 25% vacancy rate, with the biggest staff shortages in the Operations area in Regina. The governmentâs insistence that the Secretariat hire only term employees, and delays in staffing approvals because of layoffs in other areas, have made it more difficult and time-consuming to fill positions.
- Dave Iverson pointed out that someone who applied on September 19, 2012, could wait four years for a hearing, and that was based on 4,500 hearings per year. The Chief Adjudicator pointed out that the 4,500 target was agreed upon in close cooperation with the former Court Counsel, and represents the very minimum that needs to be accomplished.
- David Paterson said the more significant problem is the likelihood of hearing-ready cases exceeding 1,000 per month in the not too distant future. The Settlement Agreement says that claimants will be offered a hearing date within nine months of being admitted, and the approval orders were made on that basis. We would be proposing to operate in breach of the terms of a court order. He suggested that the Adjudication Secretariat be provided its own direct authority to hire employees, with Canada to pay the bill.
- Shelley Trevethan pointed out that taking the Adjudication Secretariat outside the Public Service Employment Act would likely cause it to lose the 135 people already employed there on an indeterminate basis, and also many of the term employees. She pointed out that the government has provided a number of exemptions from hiring restrictions and she is meeting with the Deputy Minister of Aboriginal Affairs and Northern Development the following week to review the issues and confirm his approval.
- The Chief Adjudicator said that there may be aspects of the operation that Crawford could provide greater assistance to. He also pointed out that it takes about a year to hire more adjudicators, from the start of the request for proposals to having new adjudicators conducting their own hearings.
Shelley Trevethan outlined several steps underway in the Adjudication Secretariat to increase the number of hearings:
- She is working with Crawford to have some experienced information line staff call claimantsâ counsel to review the status of claims. The Interactive File Management System is available for counsel to track case status.
- The Secretariat is looking at getting authority to identify the cases with specific missing documents, such as Canada Pension Plan records, and go directly to the responsible government agency with a list of names.
- Two staff from the Secretariatâs Client Services group will be dedicated to provide assistance to the Case Management group for a six month period.
- A working group is being established between the Adjudication Secretariat and Canadaâs Settlement Agreement Operations division, to improve administrative efficiencies between the Secretariat and the government.
- Expedited hearings, for claimants who are at risk of dying or losing the capacity to provide testimony, continue to be held quickly when required.
- The Accelerated Hearing Process holds a lot of promise, but will require staff to implement. It focuses primarily on the first hearing, but claimants will still need to wait while mandatory documents are collected and submitted.
- Once the admissions process is concluded in the summer, Admissions Unit staff will be dedicated to intensive case management work to resolve some of the issues holding up the oldest files.
Members discussed the of work with claimantsâ counsel that would be appropriate. It was suggested that while many counsel do not need support from the Secretariat, there may be some who are overextended and require assistance to case manage their practices.
David Paterson said that working with claimantsâ counsel may help rustle up some cases during the present slow period, but that in eight or ten months there should be âtonsâ of hearing-ready cases.
Kerry OâShea suggested that the Secretariat might be able to hold more hearings if less time and effort were put into scrutinizing travel expenses.
5. Executive Directorâs report
Shelley Trevethan reported on some of the things the Adjudication Secretariat is doing to address the current shortage of hearing-ready files:
- The Accelerated Hearing Process, which was agreed upon at the Technical Subcommittee and discussed at Oversight Committee at the January and February 2013 meetings, will allow the IAP to create week-long blocks of hearings by augmenting scheduled hearings with cases that are not yet ready, with some active case management assistance from an adjudicator. Hopefully document production will be complete in time for the hearing, but at worst the claimant will have had their hearing to preserve the testimony and document production continues after the hearing before a decision is issued.
- The Secretariat is also commencing an intensive case management project as an interim step prior to the launch of the Case Analysis and Resolution unit (part of the Incomplete File Resolution procedure). The intensive case management group will work with lawyers to identify issues that are holding up claims and identify possible solutions.
- Analysis continues to better understand the delays claimant counsel are encountering in obtaining mandatory documents. The Adjudication Secretariat is looking at creating a âtools for counselâ on its web site to provide current information, forms, and mailing addresses for document-holding institutions. Work is underway to better understand the largest blockages and provide assistance where possible.
Shelley Trevethan also discussed other initiatives underway in the Secretariat:
- Considerable work has occurred on staffing, including approval to extend all of the Adjudication Secretariatâs term employees to March 31, 2017, providing a measure of job security to staff.
- New features will be rolled out on the Interactive File Management System including an online calendar tool, which will allow adjudicators and claimant counsel to indicate their availability. This should speed up the scheduling process.
- The Adjudication Secretariat is developing a new outreach strategy following the application deadline, centered around the strategic objective of âensuring a claimant centered approach to the IAP.â The new strategy aims to build claimant knowledge and awareness of the process with better information products (e.g., DVD of the hearing process, fact sheets, and other products). The approach will be to engage stakeholders and partners to help provide information to communities. A small in-house capacity will be retained to help respond to issues that arise, such as the Williams Lake situation.
6. Chief Adjudicatorâs report
Dan Ish reported on regional adjudicator meetings recently held in Vancouver and Montreal. This year, two-day meetings were held, with an optional full-day session on vicarious trauma and resilience, followed by a day that provided an opportunity for adjudicators to learn about and discuss ongoing issues and important recent decisions.
The batch four adjudicators were appointed in June 2011 and, in 2012, were renewed to September 2013 to allow them to complete enough work to conduct an evaluation. The Deputy Chief Adjudicators are presently doing those evaluations, which will lead to the Chief Adjudicatorâs recommendation to the Oversight Committee with respect to renewal of adjudicator contracts. The Chief Adjudicator asked the Oversight Committee members to advise him in advance if there were any major issues significant enough to warrant non-renewal of an adjudicatorâs contract, so that they could be considered when finalizing the recommendations.
It was agreed that a list of the current batch four adjudicators would be circulated to Oversight Committee members, who would be asked to indicate any concerns within two weeks of circulation of the list.
The Chief Adjudicator stressed that while batch one, two, and three adjudicators were renewed to the end of the IAP, he would continue to conduct evaluations, which could possibly lead to a recommendation to the Oversight Committee to terminate an adjudicatorâs contract.
7. Review adjudicators
Dan Ish asked the Oversight Committee for approval to add two names to the list of approved delegates to conduct âcorrectnessâ reviews of adjudicatorsâ decisions. He explained that his primary criteria for making these recommendations are the adjudicatorâs ability to write, to analyse and to produce timely decisions.
Decision: The Oversight Committee approved the addition of two adjudicators to the list of delegates of the Chief Adjudicator authorized to conduct âcorrectnessâ reviews of adjudicatorsâ decisions.
8. Evaluation of the IAP
Shelley Trevethan reported on work conducted since the last meeting to plan an evaluation of the IAP for the Oversight Committee. The Secretariat proposed to use 2013-14 for planning and conducting a Request for Proposals to hire a suitable consultant, and to then have an interim report for April 2015 and a final report completed and published in 2016.
Committee members discussed several facets of this project:
- The relationship between the evaluation and the âlegacyâ project that Akivah Starkman is currently working on.
- Whether the evaluation should be conducted when the IAP is still underway.
- The importance of documenting this process, and concern that an evaluation may not be conducted after the IAP is completed.
- Whether the evaluation could examine the strengths and weaknesses of the Settlement Agreement itself, and not merely its implementation.
- Concern as to whether an evaluation conducted by or for the Oversight Committee may seem biased.
- Self-examination and evaluation has been undertaken throughout the life of the IAP, leading to initiatives such as short form decisions and the over 65 pilot project. The Chief Adjudicatorâs annual reports also tell the story of how the IAP has evolved.
- How to conduct an evaluation that looks not only at statistics and efficiencies, but also examines the claimant experience in the IAP.
It was agreed that the Secretariat move forward in 2013-14 with a report that looks at efficiencies and improvements for the IAP, while at the same time starting to develop a final report that describes the whole process and how objectives have been achieved.
9. Next meeting
The next Oversight Committee meeting is scheduled for Tuesday, May 28, 2013, in Toronto.