Follow these tips for quick and efficient processing of mandatory documents.

Please send all documents by typing “Document Management” in the “To” field and clicking the check mark to verify the recipient.

1. Documents should be scanned and saved as .pdf docs. Please scan and save only one document per PDF file that you are transmitting. For example, corrections documents from one institution should be treated as one document, while medical reports from one doctor or one institution should be treated as separate documents and saved in a separate file.
2. If you cannot transmit individual documents separately, please add a document separator sheet between each document. This will help us to separate them properly.
3. Please do not place security passwords on documents. EDI is a secure method of transmission.
4. Scan all documents using a 300 dpi setting (resolution). This will enable optimal and timely uploading of documents.
5. Pages should be rotated to the correct orientation and any blank pages removed to enable the timely processing of documents.
6. If the documents are urgent please indicate this when transmitting the document by placing a note in the title.
7. Please do not send original documents in addition to the copies submitted through EDI. Please retain all original documents for your records.

Note that only mandatory documents should be sent to the Document Management Unit.

Documents sent via EDI less than four weeks before your hearing date are not included in evidentiary packages. If you have documents that need to be shared less than four weeks before the hearing, please send them by EDI and bring copies directly to the hearing for distribution.

** You do not have to wait until your mandatory document package is complete before submitting documents. Please send individual documents as soon as you receive them and we will process them accordingly.

For EDI account assistance please contact the Crawford Help Desk at edihelp@crawco.ca.